It pays to plan for the unexpected

Make a Claim

We want you to know that we’ll do everything we can to make the claim process as simple as possible, so you can concentrate on the things that are important.

Peace of mind in case the unthinkable happens

Welcome to Chubb Travel Insurance Claims


We understand that unexpected events can disrupt your travel plans. At Chubb, we are committed to supporting you every step of the way. If you’ve experienced a travel-related incident—such as trip cancellation, medical emergency, lost baggage, or travel delay—our online claims portal makes it easy to submit your claim quickly and securely.

Before you begin, please have the following information ready:

  • Your policy number
  • Details of your travel itinerary
  • Relevant supporting documents (e.g., receipts, medical reports, police reports)


Our team will review your submission promptly and keep you informed throughout the process. If you have any questions or need assistance, our customer service experts are here to help.

Click below to start your claim.



Chubb European Group SE trading as Chubb, Chubb Bermuda International and Combined Insurance, is supervised by the Autorité de contrôle prudentiel et de résolution (ACPR) in France and is regulated by the Central Bank of Ireland for conduct of business rules. Registered in Ireland No. 904967 at 5 George's Dock, Dublin 1. Chubb European Group SE is an undertaking governed by the provisions of the French insurance code with registration number 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Chubb European Group SE has fully paid share capital of €896,176,662.